Question 1

What areas do you cover?

Accepted Answer

We provide domestic cleaning services in Bristol and surrounding areas. If you're unsure whether we cover your postcode, please contact us at contact@kisacleaning.co.uk.

Question 2

What cleaning services do you offer?

Accepted Answer

We offer:
Regular weekly & fortnightly cleaning
One-off deep cleans
End of tenancy cleaning
After builders cleaning
Move-in / move-out cleaning
If you need something specific, just ask — we’re happy to tailor a service to your needs.

Question 3

How much does it cost?

Accepted Answer

Our pricing depends on:
Property size
Type of clean (regular vs deep clean)
Condition of the property
Frequency of service
Contact us for a free, no-obligation quote.

Question 4

Do I need to be home during the clean?

Accepted Answer

No, you don’t have to be home. Many of our clients provide secure access instructions. Your keys and security details are handled with strict confidentiality.

Question 5

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we can bring cleaning products for an extra £5.50. If you prefer us to use your own products, just let us know in advance.

Question 6

Are your cleaners vetted?

Accepted Answer

Absolutely. All cleaners are carefully vetted and trained to maintain high service standards.

Question 7

Are your cleaners insured?

Accepted Answer

Yes. Kisa Cleaning LTD is fully insured for public liability. Your home is in safe hands.

Question 8

What is included in a regular clean?

Accepted Answer

A regular clean typically includes:
Dusting all surfaces
Vacuuming and mopping floors
Cleaning bathrooms and toilets
Cleaning kitchen surfaces and appliances (external)
Emptying bins
We can provide a detailed checklist upon request.

Question 9

What is included in a deep clean?

Accepted Answer

A deep clean includes everything in a regular clean plus:
Inside oven (if requested)
Inside cupboards (empty)
Skirting boards
Limescale removal
Internal windows
Detailed bathroom sanitisation
Perfect for spring cleans or before starting a regular service.

Question 10

What is your cancellation policy?

Accepted Answer

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.

Question 11

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. If you're not completely satisfied, please notify us within 24 hours, and we will return to rectify any issues free of charge.

Question 12

Do I need to sign a contract?

Accepted Answer

No long-term contracts are required for regular cleaning. You can cancel with proper notice as outlined in our Terms & Conditions.

Question 13

Can I request the same cleaner each time?

Accepted Answer

Yes, wherever possible we assign the same cleaner for regular bookings to ensure consistency.

Question 14

What happens if my cleaner is unavailable?

Accepted Answer

If your usual cleaner is unavailable due to illness or holiday, we will arrange a suitable replacement.

Question 15

How do I book?

Accepted Answer

You can:
Email us at contact@kisacleaning.co.uk
Use our website contact form
Request a callback
We aim to respond within 24 hours.

Frequently asked questions